A powerful solution that streamlines business communication infrastructure and addresses the growing demand for a unified communication solution that supports hybrid work environments, has been launched by Espria. 

The new solution Espria Connect, combines the power of Microsoft Teams with cloud-based unified communications and analytics.

Andy Fung, Solutions Architect at Espria, stated, "Espria Connect will transform your business telephony platform by integrating cloud-based communication features into Microsoft Teams. As a Microsoft Modern Work Partner, our layered solution offers a streamlined communication infrastructure that can improve overall efficiency and support the unique needs of enterprise customers.”

Designed for businesses of all sizes, Espria Connect allows users to manage voicemail, make and receive calls, and access a range of other features including analytics and call recording—all within the Microsoft Teams interface. For organisations looking to consolidate their communication platforms, including those using Microsoft Calling Plans, E5/A5 licensing, or Microsoft Business Premium, this new product offers a more cost-effective, efficient and insightful service than a basic calling plan.

"Businesses can easily scale services from a single platform, eliminating the need for physical infrastructure and achieving substantial cost savings compared to traditional PSTN (Public Switched Telephone Network). As a result, organisations can seamlessly integrate calls into existing online workflows while supporting hybrid work environments for improved business continuity,” continued Fung.

Espria Connect also provides IT leaders with powerful information; by offering valuable insights into communication patterns through data analytics and recordings, it supports accurate decision-making that contributes to business efficiency and productivity.

"The advanced analytics and call recording features of Espria Connect will allow organisations to reap the benefits of real-time insights, enhance training and service quality by monitoring call volumes, identifying trends, and addressing any issues promptly," Fung added. "With options for toll fraud management and trunk call management, businesses can maintain control over call routing, optimise their bandwidth usage and detect anomalies to reduce telephony costs, thus enhancing communication flexibility."

"With over 25 years of expertise in Cloud, IT, Communications and Document Solutions, Espria is committed to helping businesses scale their operations by offering solutions that meet their communication needs. Espria Connect is a robust yet user-friendly approach to unified communications that will result in improved reliability and uptime.

Whether you're looking to modernise communication infrastructure, support hybrid workers, or enhance user experience and collaboration, Espria Connect can meet those demands. With its cost-efficiency and scalability, you can be reassured that your investment in Espria Connect will adapt to your business needs, providing the reliability, business insights and uptime you need.